Refunds will only be issued in the following circumstances:
- Work on your project has not yet started. For example, you purchased our service and decided to cancel for a refund. Since we have not informed you that your project is being worked on (indication that work has started and is in progress…), we will issue a refund, no questions asked.
Refunds will not be issued in the following circumstances:
- You requested a refund with the reason of “Payment not authorized”. Given our verification process, this should be a non-issue. When an order has been received, our next step is to verify the legitimacy of the purchase. This could be a conversation via email or phone.
- You requested a refund with the reason of “I forgot to cancel my membership”. It is the membership owner’s responsibility to cancel their own membership.
- You requested a refund on the purchase of a domain name. Please note that we do not issue refunds for domain name purchases so choose wisely.
By purchasing any of our products or services, you acknowledge and accept our refund policy.
If you need support or have questions and want to talk to us before purchasing, we encourage you to contact us via our contact form or email us at firstname.lastname@example.org.
Thank you for your understanding and we look forward to working with you.